Return And Refund Policy

Guarantee and Return:

Solemn Promise: We always guarantee the integrity of the packaging of each order. Your doll and gift are in the box. The surface of the box only contains the delivery address and phone number provided by the customer. The entire delivery process is completely confidential, and no one knows that the contents of the package are sex dolls.

Refund Policy:

If the product that needs to be returned or exchanged has quality defects: within three days of receiving the product, please contact us: uloversdollus@gmail.com. We will replace it with a new product equivalent to the original defective product or refund you. You can only return the goods in their original condition. Do not return without prior notice.
*(Please attach photos of the defective product.)

Please check below

Items that can be returned or exchanged:

1. Damaged goods due to transportation or contamination

2. If the goods you received do not match the goods in the confirmation email

Items that cannot be returned or exchanged:

1. If the goods are exchanged or returned for the benefit of the customer (color/size).

2. The product is scratched or damaged due to customer reasons.

3. The product after the product label is removed.
4. For products ordered outside this website.
5. If the product is not in its original state, it is a product that has been used by the customer.

The exchange acceptance period is 3 days from the date of product shipment
(This exchange is only applicable to "unused products", please check when the product is shipped.)

Important tips:

(1) In principle, we do not accept cancellations after the production order is made for customer-friendly reasons.
(2) However, if cancellation is required due to operational errors, etc., it can be cancelled immediately after the order is placed.
(3) Accept cancellations of products before shipment.
* A 20% surcharge will be added for cancellations before shipment.
(4) Accept cancellations of products during transportation.
* A cancellation fee of 50% of the total cost of the product will be charged during the transportation of the product.
(5) Cancellation of products after delivery.
If the product has been shipped, the order cannot be canceled.
(Cancellation requests can only be made [before delivery].)

Love tips:

1. Precautions for use: Do not use sharp or metal objects (which may cause damage) or place the doll on a hard surface or floor for a long time (which may cause local changes). Do not use heavy objects. Damage and deformation).

2. After use: After each use of the lower body, it is recommended to clean the body once a month, the water temperature does not exceed 40 degrees, use a neutral detergent (preferably soap), clean with cloth powder

3. Storage: Do not hold the baby for a long time or rest for a long time, keep the doll stretched (upright posture), avoid direct sunlight and high temperature, do not contact acidic chemicals.

Guarantee:

The warranty does not cover the effects of misuse, cuts, tears or damage. For repairs, we recommend that you send us photos so that we can advise you on the application process. Contact us: uloversdollus@gmail.com

Refunds

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of the refund. If you are approved, your refund will be processed and your credit card or original payment method will be automatically credited within the specified number of days.

Delayed or lost refunds

If you have not received the refund, please check your bank account again first.

Then contact your credit card company. It may take some time for the refund to be officially issued. Please contact your bank. Refunds usually take some processing time. If you have done all of this and still have not received your refund, please contact uloversdollus@gmail.com